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I have been a loyal customer of VW Langhorne for over 6 years. I leased my first new car (Touareg) from your dealership and after 4 years bought one. One of the main reasons why I bought the car from your dealership was the wonderful service that Frank Indelicato provided me during the 4 years of leasing.
Growing up (the youngest of 3 girls), my father among the many jobs he had repaired all of the family vehicles and I never worried about dealing with, what my father would say, the "non-trusting auto shops" and how they would rob you blind since most people don't know anything about cars. So as you could expect I was quite nervous during the leasing process of my Toureg, knowing that I would have to be prepared for the service that would be needed. This nervous feeling all changed when I met Frank. After meeting Frank and being exposed to his honest, accommodating, responsive, helpful, and wonderful self, he made me feel so comfortable dropping off my car that I never worried he would suggest a service that was not needed.
I continue after 6 years to use your service center truly because of Frank. I realize that it could be a little bit more expensive, but it is worth it because of the superb service that Frank provides.
I appreciate you taking the time to read this note and allowing me to share my customer feedback with you directly.
Thank you,
BWilson
Dear Mr. Swartz,
On Saturday, I purchased my 5th Volkswagen from your agency. I have had 4 Passats all sold to me by your BEST sales associate ( Jim Lazarides). The first one was is 2000. The next were in 2003, 2004, 2007 and now the VW CC. He is knowledgeable, very helpful and low key in his approach to the sale. Quite frankly he is one of the reasons I keep returning. I have driven other cars with the brief thought that I might purchase from a competitor. The thought of having my car serviced any place else is also a concern. The package that you offer of Mr. Lazarides and Frank Indelicato in the service department keep me coming back.
Honestly, I am not related to either of them......but they deserve my praise and probably monetary compensation from you. In addition to the cars, they have been the primary reason I keep coming back.
Kudos to Rocco as well.
See you in 4 years.
AJP